Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Request moving quotes (name, email, phone number, moving addresses, move date, move size)
• Create an account (email, password, name, phone number)
• Subscribe to our newsletter or download resources (email address)
• Contact us for support (name, email, message content)
• Join as a moving company (business information, license numbers, insurance details)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze website traffic and user behavior (PostHog analytics)
• Enable retargeting advertising (Meta Pixel, Google Ads)
• Remember your preferences and settings
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect to:

• Connect you with licensed moving companies in our network
• Process and fulfill your moving quote requests
• Send you moving quotes and related communications
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Analyze usage patterns and trends

3. Information Sharing and Disclosure

3.1 Sharing with Moving Companies

We do not sell your personal information. We share your information with licensed moving companies in our network solely for the purpose of providing you with moving quotes and services. This includes:

• Your name, email, and phone number
• Moving addresses (origin and destination)
• Move date and move size
• Any additional details you provide about your move

3.2 Service Providers

We share information with third-party service providers who assist us in operating our business, including:

• Easyly CRM: For lead management and customer relationship management
• PostHog: For website analytics and user behavior tracking
• Meta Pixel: For advertising and retargeting (with your consent)
• Google Ads: For advertising and retargeting (with your consent)
• Email service providers for sending communications
• Cloud hosting and infrastructure providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or abuse

4. Data Retention

We retain your personal information for three (3) years from the date of collection, unless a longer retention period is required by law. After this period, we will securely delete or anonymize your information.

We may retain certain information for longer periods if necessary for:

• Legal compliance or dispute resolution
• Enforcing our agreements
• Preventing fraud or abuse

5. Your Rights and Choices

5.1 California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information (subject to certain exceptions)
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your information, but you have this right)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at info@getmove.comwith "CCPA Request" in the subject line.

5.2 General Privacy Rights

All users have the right to:

• Access and review your personal information
• Correct inaccurate information
• Request deletion of your account and personal information
• Opt-out of marketing communications (unsubscribe links in emails)
• Control cookie preferences through your browser settings

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: